Try at home

Home trial

Try it at home before you buy

Not everyone lives near our listening room in Bari. That is why you can try headphones at home for up to 30 days: on your own system, with your own music, for example comparing two models side by side. Other equipment on request.

Trial period
30 days
from delivery, up to two devices at a time
New customers
50% deposit
credited if you buy
Existing customers
Free
no deposit, only shipping to you
How it works

The home trial step by step

  1. Ask for a device
    Send us a message on WhatsApp or by email telling us which headphones you would like to try, up to two at a time. Other equipment on request.
  2. Deposit and shipping
    New customers pay the deposit like a normal order in the shop; existing customers try without a deposit. Shipping to you is added.
  3. Up to 30 days of listening
    You have 30 days from delivery. Listen at your leisure on your own system and with your own music, with no obligation to buy.
  4. Return or keep
    If it is not for you, send the device back with the return label we provide, and we refund any deposit you have paid. If you would like to keep it, you pay the purchase price minus any deposit within 14 days, counted from when you tell us or, at the latest, from the end of the trial period.
Conditions

The conditions at a glance

  • Devices: Headphones, other equipment on request. Up to two devices at a time.
  • Existing customers: Anyone who has bought something from us before can try without a deposit. A home trial on its own does not count as a purchase.
  • Deposit: For new customers 50% of the purchase price, paid like a normal order in the shop. We refund it no later than 14 days after the device has arrived back with us. We check the device during this time.
  • Shipping: Shipping to you is charged at the shop's usual shipping rates, see Shipping & Payment. We send you the return label.
  • Trial period: 30 days from delivery. If you do not want to keep the device, please send it back within this period.
  • Return: Please send the device back complete and in the original packaging. We may only deduct from the deposit any loss in value caused by use beyond trying it out. If you try without a deposit, we only charge you for such a loss in value.
  • Keeping it: You pay the purchase price minus any deposit within 14 days. The period starts when you tell us you are keeping the device, and at the latest when the trial period ends.
  • Withdrawal: The trial period also counts as your withdrawal period: it is the same 30 days from delivery. This does not affect your statutory rights.
  • Countries: Within the EU only, not to the United Kingdom or the United Arab Emirates.
Good to know

Other ways to find the right device

Prefer to listen in person?
In our listening room in Bari you can audition selected equipment at your leisure, by appointment. Visit the listening room
Best price guarantee
If you can show before you buy that you can get a device delivered to your country for a lower total cost elsewhere, we will match the price. See the conditions
Request

Which device would you like to try?

Send us a message on WhatsApp or by email, give us a call or use the contact form.