Warranty & Repairs

Service

Warranty & Repairs

If a device does not work as it should, we are your point of contact. We look into the fault with the manufacturer or distributor and agree the next steps with you. Here you will find how it works and the difference between the legal guarantee and a manufacturer’s warranty.

Legal guarantee
2 years
for consumers, from delivery
Sending it in
Free of charge
under the legal guarantee, both ways
Out of warranty
Cost estimate
in advance, before any repair
How it works

How a repair works

  1. Get in touch
    Write to us by email or on WhatsApp. Please give us your order number and briefly describe what is not working.
  2. We look into it
    We discuss the fault with the manufacturer or distributor and agree with you whether your device will be repaired or replaced. Under the legal guarantee, you can in principle choose between repair and replacement.
  3. Sent in at our expense
    If the fault is covered by the legal guarantee, you send the device to us in Bari. We provide the shipping label and cover the shipping costs, and shipping it back to you is free of charge as well. If only a manufacturer’s warranty applies, we will discuss shipping with you in advance.
  4. Cost estimate first
    If neither the legal guarantee nor a manufacturer’s warranty applies, you receive a cost estimate in advance and decide whether to go ahead with the repair. In this case, you bear the shipping costs. The cost estimate is free of charge. If you decline it, we send the device back unrepaired; you bear the return shipping costs.

Pack it well: Please pack the device carefully, ideally in its original packaging, so that it is not damaged in transit. Please only send it once we have agreed on the next steps with you.

Legal guarantee and warranty

Legal guarantee or manufacturer’s warranty?

Legal guarantee

As the seller, we are responsible for the legal guarantee of conformity. For consumers it applies for 2 years from delivery. What it covers is explained on the Legal guarantee page.

Manufacturer’s warranty

Some manufacturers also offer their own warranty. It is subject to the respective manufacturer’s terms (where stated, on the product page). Your rights under the legal guarantee remain unaffected.

In either case, please contact us first. We take care of the contact with the manufacturer or distributor.

Contact

Is a device not working properly?

Write to us by email or on WhatsApp with your order number and a short description of the fault. For questions you can also reach us by phone.

Address

Level Audio · Via Osvaldo Marzano 2 · 70125 Bari · Italy

Please only send devices after arranging this with us.