Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Level Audio di Andreas Wagner – sole proprietorship (impresa individuale)
Via Osvaldo Marzano 2
70125 Bari, Italy
E-mail: shop@levelaudio.it

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

How to return an item

1. Email us at shop@levelaudio.it with your order number and the item you’d like to return.
2. We’ll confirm your return by email and provide return instructions.
3. Pack the product carefully, ideally in its original packaging, and send it to the return address we provide.

Return period

You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

Refunds

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return shipping costs

For deliveries within the European Union, return shipping is free of charge: we cover the cost of returning the goods. For deliveries to the United Kingdom or the United Arab Emirates, you bear the direct cost of returning the goods, including any customs duties and charges incurred for the return.

Exceptions

The right of withdrawal does not apply to:

• goods made to the consumer’s specifications or clearly personalized,
• sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Alternatively, you can request a return conveniently online via your account (order history).

Information on shipping costs, delivery times and payment methods can be found on the Shipping & Payment page.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Level Audio di Andreas Wagner – sole proprietorship (impresa individuale)
Via Osvaldo Marzano 2
70125 Bari, Italy
E-mail: shop@levelaudio.it

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.